Fintech Shield Shipping & Delivery Policy – Shipping & Order Information

Last Updated: August 21, 2026

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This Shipping & Delivery Policy explains how orders placed through the Fintech Shield online store are processed, shipped, and delivered. It provides information about order processing, shipping methods, estimated delivery times, tracking, international shipments, customs and import charges, delivery delays, and other shipping-related matters.

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Fintech Shield operates its physical-product store using Modalyst's dropshipping platform. Products are fulfilled and shipped directly by independent third-party suppliers rather than from a Fintech Shield warehouse. As a result, shipping availability, processing times, delivery times, shipping costs, and fulfillment locations may vary by product, supplier, destination, and shipping method.

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Our Shipping & Delivery Model

Fintech Shield uses a third-party dropshipping fulfillment model.

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When you purchase an eligible product from our store:

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1. Your order is received through our Wix online store.

2. The order is transmitted to the applicable Modalyst fulfillment workflow.

3. The relevant supplier prepares the product for shipment.

4. The supplier ships the product directly to you.

5. Tracking and carrier information is generally synchronized with our store when provided by the supplier.

6. You may receive shipping and tracking notifications from Fintech Shield based on our store's notification settings.

 

Fintech Shield does not normally hold inventory of the products offered through our dropshipping store.

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Where We Ship

Our primary target markets are:

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• United States

• Canada

• Europe

 

We may also accept orders from other countries where the relevant product supplier supports shipping to that destination.

Product availability and shipping destinations are not universal. Each Modalyst supplier may independently determine which countries or regions they serve. Customers should therefore review the shipping information available for the particular product and destination before completing a purchase.

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India

 

At present, Fintech Shield does not offer shipping to India for products sourced through our Modalyst/AliExpress/Alibaba-based dropshipping operation.

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We may restrict additional countries or regions where the relevant supplier does not provide shipping, where shipping is unavailable, or where legal, logistical, payment, customs, or other operational restrictions apply.

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Third-Party Supplier Fulfillment

Products sold through Fintech Shield may be sourced and fulfilled through third-party suppliers available through Modalyst.

 

Our current supplier ecosystem may include:

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• Modalyst suppliers

• AliExpress suppliers

• Alibaba suppliers

• Other suppliers or marketplaces integrated or made available through Modalyst

 

The supplier responsible for a particular product may be located in a different country from Fintech Shield and may ship the product from one or more warehouses or fulfillment locations.

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Modalyst states that suppliers determine the regions they ship to and that a supplier may have multiple warehouses, which can affect shipping costs and fulfillment.

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For transparency, the shipping origin of an individual order may therefore differ depending on the product and supplier.

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Order Processing Time

 

Processing time refers to the period required by the supplier to prepare an order before it is handed to the shipping carrier.

Processing time varies by supplier and product. Modalyst's supplier documentation indicates that processing time can vary and that suppliers are expected to maintain accurate processing and shipping times.

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The processing time shown for an individual product, where available, should be treated as an estimate rather than an unconditional guarantee.

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Orders placed near weekends, public holidays, supplier holidays, or other non-processing periods may require additional processing time.

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Shipping & Transit Time

After a supplier hands an order to a carrier, the shipment enters the transit period.

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Transit time varies according to factors including:

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• Destination country

• Shipping origin

• Supplier

• Shipping method

• Carrier

• Customs clearance

• Local delivery conditions

• Seasonal demand

• Weather or other unexpected circumstances

 

Because Fintech Shield works with multiple suppliers, there is no single universal delivery time for every product.

Where a product page provides an estimated delivery period, that estimate should be considered the primary reference for that product and destination.

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Modalyst provides supplier-specific shipping information, including shipping costs and estimated shipping times, and allows retailers to review shipping information for different destinations.

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Estimated Delivery Times

 

Estimated delivery times displayed on product pages, at checkout, or in shipping information are estimates rather than guaranteed delivery dates, unless a specific delivery guarantee is expressly stated.

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The total delivery period generally consists of: Processing/handling time + carrier transit time

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For example:

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Order processing → Supplier dispatch → Carrier transit → Customs clearance where applicable → Local delivery

Google similarly defines delivery time as a combination of handling time and transit time and requires merchants using Merchant Center to provide accurate delivery information.

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Customers should therefore allow additional time where circumstances outside the supplier's or carrier's control affect delivery.

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Shipping Costs

Shipping charges vary depending on:

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• Product

• Supplier

• Shipping origin

• Customer's destination

• Shipping method

• Number of items ordered

• Weight or dimensions where applicable

• Other supplier-specific conditions

 

Modalyst states that shipping costs are determined by suppliers and can depend on inventory location and the customer's location. Shipping rates shown in our store may therefore differ between products and destinations.

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Important

 

Supplier shipping costs do not automatically synchronize with Wix as customer-facing shipping rates. Retailers configure their own Wix shipping rules, which means the shipping amount presented to customers is based on the shipping configuration applied to the Fintech Shield store.

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Accordingly, the final shipping charge displayed at checkout is the applicable amount for the customer's order and destination.

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Free Shipping

 

Where Fintech Shield offers free shipping for a product or order, the applicable shipping cost may have been incorporated into the product price or otherwise accounted for in our store's pricing strategy.

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Free shipping does not necessarily mean that the underlying supplier incurs no shipping cost. Supplier shipping costs may still apply to Fintech Shield when fulfilling an order.

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Tracking Information

Where the supplier and carrier provide tracking information, it will generally be synchronized with Modalyst and our Wix store.

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Customers may receive a shipping confirmation containing:

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• Carrier information

• Tracking number

• Tracking link

• Shipment status

 

Wix states that after a Modalyst supplier ships an order, tracking information can be added automatically to the relevant Wix order and a shipping confirmation can be sent to the customer according to the store's notification settings.

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Tracking information may take some time to become active after the supplier creates or submits the shipment.

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Tracking Delays

 

A tracking number does not necessarily mean that the carrier has already scanned the package. It may take some time for tracking information to become active or for the carrier's system to display movement.

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If tracking does not update immediately after shipment confirmation, customers should allow a reasonable period for the carrier's first scan and processing.

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If tracking remains inactive or unchanged for an unusually long period, customers may contact Fintech Shield so that we can investigate with the applicable supplier or carrier.

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Multiple or Split Shipments

If an order contains products supplied by different suppliers, the products may be shipped separately.

 

Customers may therefore receive:

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• Multiple packages

• Different tracking numbers

• Shipments arriving on different dates

• Packages originating from different locations

 

This does not necessarily mean that an item is missing from the order. Where possible, tracking information will be provided for the individual shipments.

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Orders Containing Multiple Products From One Supplier

 

Shipping costs and fulfillment arrangements may vary when multiple products are purchased from the same supplier.

Modalyst's documentation indicates that supplier shipping costs can be calculated on a per-item basis with additional costs depending on the order configuration.

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Accordingly, customers should rely on the final shipping amount shown at checkout rather than attempting to calculate the supplier's underlying shipping cost independently.

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International Shipping

Fintech Shield may accept international orders where the applicable supplier supports shipping to the customer's destination.

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International delivery may involve additional procedures, including:

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• Customs processing

• Import clearance

• Local carrier processing

• Government inspections

• Import taxes or duties

• Additional delivery requirements

 

International shipping times may therefore be longer or less predictable than domestic shipping.

Modalyst states that most suppliers offer international shipping, but individual suppliers may enable or disable specific regions.

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Customs, Duties, Taxes & Import Charges

International orders may be subject to:

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• Customs duties

• Import taxes

• VAT/GST

• Brokerage fees

• Customs clearance charges

• Handling charges

• Other government or carrier-imposed fees

 

Unless expressly stated otherwise at checkout, customers are generally responsible for customs duties, import taxes, VAT/GST, brokerage charges, and similar destination-country fees. 

 

Modalyst states that customs and duties are handled by the end consumer rather than by Modalyst itself.

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Fintech Shield does not control:

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• Whether customs charges are assessed

• The amount of such charges

• When they are collected

• How local customs authorities calculate them

 

Customers are responsible for complying with the import requirements applicable to their destination.

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AliExpress-Sourced Products

 

Some products available through Fintech Shield may be sourced through AliExpress via the Modalyst ecosystem. For such orders, the applicable shipping method is selected as part of the fulfillment process, and shipping costs may vary based on the selected shipping method, destination, number of items, and other factors.

 

Modalyst's current AliExpress fulfillment documentation also notes that shipping fees can change over time and that taxes may be applied by AliExpress.  Customers should therefore rely on the final shipping information displayed at checkout rather than any general shipping estimate from a third-party marketplace.

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Alibaba-Sourced Products

 

Some products may also be sourced through Alibaba or suppliers connected through the Alibaba ecosystem. Shipping arrangements for such products may vary depending on the supplier, product, destination, shipping method, and fulfillment arrangement.

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Where applicable, the product-specific shipping information displayed through our store should be used as the primary reference.

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Shipping Delays

Delivery delays may occur because of circumstances including:

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• Carrier delays

• Customs clearance

• Severe weather

• Natural disasters

• Public holidays

• Peak shopping periods

• Supplier delays

• Transportation disruptions

• Incorrect or incomplete addresses

• Customs inspections

• Government restrictions

• Labor disruptions

• Technical or logistics problems

• Other circumstances outside Fintech Shield's reasonable control

 

Fintech Shield will make reasonable efforts to assist customers when significant shipping problems arise, but we cannot guarantee delivery by a particular date unless a specific guaranteed delivery service has been expressly offered.

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Lost or Undelivered Packages

If an order appears to be lost or has not arrived within the applicable estimated delivery period, customers should contact Fintech Shield with their order number and tracking information.

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We may investigate the shipment with:

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• The supplier

• Modalyst

• The shipping carrier

• The relevant marketplace or fulfillment partner

 

Depending on the circumstances, we may request additional information before determining an appropriate resolution. Where a shipment is confirmed lost and an applicable supplier, carrier, buyer-protection, or legal remedy is available, Fintech Shield may arrange an appropriate replacement, refund, or other remedy.

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Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

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This includes, where applicable:

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• Full name

• Street/address

• Apartment or unit number

• City

• State/province

• Postal/ZIP code

• Country

• Correct telephone number where required for delivery

 

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or unsuccessful. 

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If you discover an address error after placing an order, contact Fintech Shield as soon as possible. We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment.

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Failed or Refused Deliveries

If a shipment is returned because:

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• The customer refused delivery

• The customer failed to collect the package

• The address was incorrect or incomplete

• The customer was unavailable where collection was required

• The carrier could not complete delivery for a reason attributable to the customer

 

Additional shipping or return charges may apply.

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Any resulting refund will be handled according to our Refund, Return & Cancellation Policy and the applicable supplier arrangements.​

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Delivery to the Wrong Address

 

If tracking indicates that an order was delivered to the address provided during checkout but the customer entered an incorrect address, Fintech Shield may not be able to recover or replace the shipment at no additional cost.

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Customers should contact us promptly so that we can investigate the situation with the carrier or supplier. Where the carrier or supplier is responsible for the delivery error, we will work with the relevant party to seek an appropriate resolution.

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Supplier Availability and Inventory

 

Modalyst suppliers manage their own inventory and fulfillment. Product availability and fulfillment times may therefore change.

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A product that is available when an order is placed may subsequently become unavailable due to supplier inventory changes, technical issues, or other circumstances.

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If a supplier cannot fulfill an order, Fintech Shield may contact the customer regarding an alternative product, revised fulfillment arrangement, cancellation, refund, or other appropriate solution.

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Shipping Information Changes

 

Shipping costs, destinations, carriers, processing times, and estimated delivery times may change as suppliers update their fulfillment arrangements.

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Modalyst's documentation indicates that supplier shipping information can be updated and that retailers rely on the stated processing and shipping times when communicating with customers.

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Fintech Shield may therefore update shipping information displayed on the website when supplier or operational information changes.

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Circumstances Beyond Our Control

Fintech Shield is not responsible for delays caused by circumstances that are reasonably outside our control, including but not limited to:

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• Natural disasters

• Severe weather

• War or armed conflict

• Government restrictions

• Customs actions

• Transportation disruptions

• Carrier network disruptions

• Strikes or labor disputes

• Internet or technical failures affecting fulfillment systems

• Supplier operational disruptions

• Public-health emergencies

• Other extraordinary events

 

Where practical, Fintech Shield will make reasonable efforts to assist customers affected by such circumstances.

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Relationship With Our Refund & Return Policy

 

Shipping-related issues may sometimes result in a return, refund, replacement, or cancellation. Such matters are handled according to the applicable terms of our:

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Refund, Return & Cancellation Policy

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That policy explains return eligibility, return shipping responsibility, refunds, replacements, cancellation procedures, and applicable consumer-rights considerations.

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Consumer Rights

 

This Shipping & Delivery Policy describes Fintech Shield's general shipping procedures and does not exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted in the customer's jurisdiction.

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Where applicable law provides a customer with rights or remedies relating to delivery, delayed delivery, non-delivery, cancellation, refunds, or other matters, those mandatory rights will prevail over any conflicting provision of this policy.

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Contact Us

 

If you have questions about shipping or delivery, please contact Fintech Shield through our Contact Us page.

When contacting us about an order, please provide:

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• Order number

• Customer name

• Product name

• Shipping address

• Tracking number, if available

• Description of the shipping issue

 

Providing complete information helps us investigate the issue more efficiently.

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Policy Updates

Fintech Shield may update this Shipping & Delivery Policy from time to time to reflect:

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• Changes to our suppliers

• Changes to Modalyst or fulfillment arrangements

• Changes to shipping destinations

• Changes to carriers or shipping methods

• Changes to our Wix store

• Changes to applicable laws

• Changes to operational requirements

• Changes to Google Merchant Center requirements

 

The Last Updated date at the beginning of this policy indicates when it was most recently revised.

Last Updated: August 21, 2026

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Third-party reference resources

For information relating to the third-party platforms used in our fulfillment process, you may also consult:

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Wix – Modalyst Dropshipping Information

Modalyst – Shipping Information

Modalyst – International Shipping

Modalyst – AliExpress Order Fulfillment

Google Merchant Center – Shipping Information Requirements